Good general conditions are important for merchant and customer. Here you can read our Terms and Conditions Webshop. Not only the government creates rules to ensure the safety of your purchase. We also as a merchant are delighted to know our conditions. By agreeing to the terms and conditions Webshop, there is an agreement between us and you created as a customer. But before you agree to our Terms and Conditions, we kindly ask you to carefully read the terms and take notice of our approach. This can avoid unpleasant situations! If you have any questions about our conditions, please do not hesitate to contact us.
Article 1 - Webshop
1. The shop is registered with the Chamber of Commerce and carries its statutory contribution to the tax authorities. On our website you can find us Chamber of Commerce and VAT number. Also you will find our contact there.
2. Our shop is equipped with an SSL Certificate. That means that we comply with all legal requirements related to the security of your personal and payment details. We strive for continuous improvement in the security of your data. When abuse by hackers, we will report it to the police.
3. We provide your personal information to third parties. If we provide your personal information to third parties, we will always ask you for permission.
5. We are obliged to at any suspicion of abuse or fraud to report it to the police.
6. We strive to provide you always excellent service. If you have doubts about purchasing a product, our employees are happy to help.
7. You can subscribe to our newsletter. You will be every two weeks kept informed of our offers.
Article 2 - Grace period
1. You have 14 days to return after purchasing a particular product. If you are not satisfied within the time limit on the purchase, you can return the product to us, without having to pay for the product itself. You only pay the postage for returning the product. If you already made a payment, you will receive a credit note and the amount paid by you returned to your account.
2. Products that are returned to us must have the original packaging.
3. There are some products that can not be returned to us. Products that can be within 14 days of its products, the seal is not broken is not returned to us. Has broken the seal, then unfortunately we can not refund money, or purchasing undo.
Article 3 - The contract
1. The agreement between the merchant and customer is final when the customer has indicated agreed to the terms and conditions and the shop he has authorized to write off the money from his account when the customer a payment has met with iDEAL or PayPal or when an invoice is sent to the customer afterwards. After the cooling-off period of 14 days has expired and the payment is received by the merchant, the customer became the owner of the product.
2. The contract is concluded electronically, by filling out the required fields and agree to the terms and conditions.
3. You are the customer required to fulfill your payment to the merchant. If you do not pay by the deadline, you will receive a reminder. If after 14 days still not been paid, a fee will be charged. If you still have not paid the outstanding claim after several reminders, we will pass on the debt to a collection agency.
4. After you have proceeded to purchase, you will receive a confirmation by e-mail of your purchase. It is the product that you purchased, what it costs and where to address any complaints and comments.
5. We are obliged to you the product or item within 30 days to deliver to you. Should unforeseen circumstances, the article can not be delivered within this period, then we will bring them in writing. After the expiry of these 30 days you will receive the possibly already paid purchase price. This can never be more than 50 percent of the total purchase amount. However if you specify beforehand that a replacement item is also an option, we will deliver a replacement product or item that meets your needs as possible. Of course, you can specify in advance that you do not want
.6. The delivery of products in foreign countries may take longer than in the Netherlands. The costs for shipping to an address be abroad account visible to you when you decide to purchase the product.
Article 4 - The price
1. The prices listed on our web shop are always inclusive of VAT. The costs that must be paid for sending the product are visible when you add the product to your cart.
2. If you authorize us to deduct an amount from your account automatically, you are required to provide us with a correct account number. Abuse or fraud will be punished and reported to the authorities should be accordingly. In addition, there are reported to the police. 4.3. The price listed in the product on the website, can not be changed during your purchase. You pay the amount shown on the product and which also is attached to you, if you are electronically agree to the purchase. In it, the purchase price will be re-listed. 4.4. When you buy a product during a period when no action is true, you will afterwards also not eligible for discount.
Article 5 - Complaints and warranty
1. Complaints about the provision should first be reported by telephone to us. Our staff are always happy to help. We will then contact the relevant delivery for the supply of the product. Of course, our delivery personnel do their best to deliver the product intact to your door.
2. Complaints about the product itself, should be reported to us. This can not be answered personally by us. Describe your complaint as specific as possible. We will contact you with the manufacturer or wholesaler and will mediate for you as an intermediary. If it is, we will easily resolve the problem for you within our possibilities.
3. Complaints are usually processed within 14 days by us. The settlement of a complaint is always done in writing. Once a complaint is settled, you will receive afterwards a survey regarding the complaint settlement. We kindly ask you to fill it in and send it back to us. We want to provide always an excellent service.
4. On each product we deliver to you is a guarantee. How long the warranty lasts, depends entirely on the product. On most products is one year warranty applies. If this is abnormal, you can read this in the written confirmation you get delivered by us for the product you bought, and the invoice will be sent by e-mail. On consumption and use products such as hand out gifts we can offer only a limited warranty. If you discover a defect or malfunction in one of our articles, please within 48 hours of delivery report this to do with us.
5. If the product breaks down within the warranty period, we will refund the full purchase price to you. That does not apply when there is intent or deliberate damage. We also kindly request you to kindly contact your insurance company if the damage occurs after the warranty period. It is possible to claim on home contents insurance. In both situations, that can not be reimbursed without a receipt. After the expiry of the warranty is also void the replacement value at possible payment of damages. Will be paid on the basis of current value there. If you agree to the Terms, we kindly ask you to tick the box. Without checking the box on, there can be no agreement be concluded. Naturally, we hope that you have a lot of fun with your purchase! If you have any questions, please do not hesitate to contact us.